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Contact Center iOS

AnthropicOfficialCreated by ZoomDistributed by Anthropic

  • Skill
  • Tool integration
  • Software development
  • MIT
  • No issues found
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From the author

Zoom Contact Center SDK for iOS. Use for native iOS chat/video/ZVA/scheduled callback integrations, app lifecycle bridging, rejoin flow, and callback handling.
— the description by Zoom

AutoGineer summary

Written by AutoGineer from the skill’s own files, not by the author

The Zoom Contact Center SDK for iOS provides the necessary interfaces and protocols to embed chat, video, ZVA, and scheduled callback functionality directly into native iOS applications. It manages the lifecycle of contact center sessions, handles app state transitions, and provides mechanisms for rejoin flows and service delegation.

What it does

  • Provides access to chat, video, ZVA, and scheduled callback services.
  • Manages SDK lifecycle through the ZoomCCInterface singleton.
  • Supports native app lifecycle bridging for background and active states.
  • Facilitates rejoin flow handling via dedicated URL methods.
  • Offers delegate protocols for monitoring service events and errors.

When to use it

  • When building a native iOS app that requires integrated Zoom contact center features.
  • When implementing video or chat support for customer service within an existing iOS codebase.
  • When managing scheduled callbacks or ZVA interactions in an iOS environment.
  • When handling complex app lifecycle events related to contact center sessions.

Advantages

  • Native integration for seamless user experiences.
  • Comprehensive service coverage including video, chat, and callbacks.
  • Structured lifecycle management to ensure stable connections.
  • Clear delegate-based communication for service updates.

Usage examples

“How do I initialize the Zoom Contact Center video service in my iOS app?”
The agent will guide you to use ZoomCCInterface.sharedInstance() and the videoService, ensuring the ZoomCCContext is set before initialization.
“How should I handle app lifecycle events for the Zoom Contact Center SDK?”
The agent will explain how to forward appDidBecomeActive and appDidEnterBackground calls to the SDK to maintain session integrity.

Install

  1. Download the skill as a ZIP:

    https://mp-staging.autogineer.com/agent-skills/anthropics/contact-center-ios/download

  2. Unzip it into the cross-client skills folder of your project:

    mkdir -p .agents/skills && unzip contact-center-ios.zip -d .agents/skills

Documentation by Zoom

Zoom Contact Center SDK - iOS

Official docs:

Quick Links

  1. concepts/sdk-lifecycle.md

  2. examples/service-patterns.md

  3. references/ios-reference-map.md

  4. troubleshooting/common-issues.md

SDK Surface Summary

  • Manager: ZoomCCInterface.sharedInstance()

  • Context: ZoomCCContext

  • Items: ZoomCCItem

  • Services:

  • chatService

  • zvaService

  • videoService

  • scheduledCallbackService

Hard Guardrails

  • Set ZoomCCContext before channel operations.

  • Forward app lifecycle calls (appDidBecomeActive, appDidEnterBackgroud, appWillResignActive, appWillTerminate).

  • Use item-based initialization for channels.

  • Keep rejoin URL handling connected to the video service path.

Common Chains

  • Contact Center apps in Zoom client: ../../zoom-apps-sdk/SKILL.md

  • OAuth and identity: ../../oauth/SKILL.md

Operations

  • RUNBOOK.md - 5-minute preflight and debugging checklist.

Files

troubleshooting/common-issues.md

iOS Common Issues

Service Starts But View Never Appears

Cause:

  • Missing fetchUI handling or wrong navigation presentation path.

Fix:

  • Ensure returned view controller is pushed/presented on main thread.

App Background/Foreground Breaks Session

Cause:

  • App lifecycle callbacks not forwarded to SDK.

Fix:

  • Wire app delegate lifecycle methods to ZoomCCInterface.

Rejoin URL Arrives But Rejoin Fails

Cause:

  • URL scheme mismatch or context not initialized.

Fix:

  • Verify URL types config, rejoin URL settings, and context setup before calling rejoin API.

Duplicate or Stale Channel Sessions

Cause:

  • Previous service instance left active during channel switches.

Fix:

  • End current engagement and rebuild service item when changing channel/campaign context.

Error Callback Signature Drift

Cause:

  • Implemented only deprecated callback signature.

Fix:

  • Implement onService:error:detail:description: and keep compatibility wrappers as needed.

Requirements and compatibility

Written for: Claude Code, Claude apps

Works with: Claude Code, Claude apps, OpenAI Codex, GitHub Copilot, Cursor, Gemini CLI, Kiro, OpenCode, Goose, Amp, Roo Code, JetBrains Junie, Factory Droid, Devin (ex-Windsurf), Mistral Vibe, OpenHands, Letta

“Works with” means the tool reads the open Agent Skills format; a skill written for one tool may use features others lack.

Needs: Claude Code frontmatter

Security

No issues found by our static scan· No issues found

A static scan is not a guarantee. Skills are third-party content: review a skill before you let an agent use it.

Attribution and licence

Created by
Zoom
Publisher
Anthropic (Official)
Distributed by
Anthropic
Source
anthropics/knowledge-work-plugins · partner-built/zoom-plugin/skills/contact-center/ios · commit e050c2e
Licence
MIT License (redistribution allowed)
  • LICENSE (added by AutoGineer from partner-built/zoom-plugin/LICENSE)
  • ATTRIBUTION.md (written by AutoGineer)
Synced

AutoGineer is not affiliated with or endorsed by Zoom or Anthropic.

Download ZIP

The ZIP holds the skill’s files, its licence files and an ATTRIBUTION.md. Download contact-center-ios.zip